Question 1

Do I need to buy ticket to visit the museum Boutique?

Accepted Answer

No, If you are planning to visit only the museum Boutique, you don’t have to buy a ticket.

Question 2

Do I need to create an account to shop with you?

Accepted Answer

Not, you can use our guest checkout option. You can also sign in with your Apple or Google account which can speed things up. You’ll be given a chance to register at the end. Please note that If you’re a Louvre Abu Dhabi Member or registered for our Loyalty program you will need to sign in or register in order to receive your membership discount or earn loyalty points.

Question 3

Can I collect my online order directly from Louvre Abu Dhabi’s Boutique?

Accepted Answer

All online purchases can be collected from our Boutique at Louvre Abu Dhabi. Just select the ‘Pick up from store’ service at checkout. If you would like someone else to pick up the order on your behalf, please mention their name while placing the order, and inform them they will need to present a valid ID on collection. When your order is ready for collection, we will send you an email confirmation.

Question 4

I've signed in but I'm not getting my discount on shop products

Accepted Answer

Your membership discount will apply automatically when you sign in with the email address your membership is registered with. If you aren’t seeing the discount, you may have an account set up with a different email address. Please contact us and we can look into it for you. Be aware that your discount will only work on items that aren’t already discounted or are a part of a promotion.

Question 5

How long does it take for a refund to be completed?

Accepted Answer

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved a credit will be automatically applied to your credit card. Funds may take up to 30 days to appear on your statement. This timeframe is out of our control.

Question 6

Do you cover return shipping fees?

Accepted Answer

Except for cases of defective, damaged or incorrect goods, shipping fees for the return and dispatch of the new item will be the responsibility of the purchaser – our team will provide you with details of these charges upon receipt of your exchange request.

Question 7

Can I return items?

Accepted Answer

You can return or exchange your purchase within 14 calendar days from the day it reaches your doorstep. To be eligible for a refund or exchange, your item must be unused, in the same condition that you received it and in the original packaging. To complete your return or exchange, we require you to fill in our online form on the returns and exchange page. Non-refundable, non-exchangeable items include items that are not in their original condition, damaged or with missing parts, and items that are returned more than 14 days after delivery date.

Question 8

Can I change my shipping address?

Accepted Answer

If you need to change your delivery address, please get in touch with us as soon as possible by emailing support.boutique@louvreabudhabi.ae with your order number and details. If your order isn’t shipped yet, we’ll change the address to make sure it reaches the right destination.

Question 9

When will I receive my order?

Accepted Answer

Your order will be proceeded within one business day. Delivery time across UAE is three business days and up to 10 business days for international orders. Custom prints and posters will be delivered separately from the rest of your order and may take up to 14 business days to be delivered.

Question 10

What payment methods do you accept?

Accepted Answer

We accept the following payment methods: Mastercard, Visa, American Express, Maestro, PayPal, Apple Pay, Boutique gift certificates.

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